All I do is keep waiting....

Do you seem to spend lots of time waiting for people to turn up to your events?
Waiting, waiting, waiting.....

Do you also face that daunting task of holding back your real thoughts and words as you send the 10th email requesting payment or getting clients to confirm bookings?

You may be holding a seat in your restaurant for a client that doesnt turn up - you have stayed open for them, you have bought food ready for their order, you have staff to cater to them and you deny another paying customer that spot because someone has told you that they WILL be coming... and then they dont even call to tell you that they wont be there!

You may be running a workshop (and this has been my latest experience) and you have 10 people enthusiastically tell you that they will be attending - they will DEFINITELY be there!!
Yes, they are coming.....

On the night two people turn up!
What happened to the other eight?
Was there something good on TV?


So, does it pay me to do a workshop with two people?
NO!!!!

I am renting space.
I have printed workshop material.
I have prepared a light supper.
I have spent my time.
I have just lost money...


Shit happens - things happen that mean that people cannot come to things that they would really want to - money is tight, family gets sick, the car breaks down.

But all you need to do is CALL!!!!!!
Thats all that needs to happen - just message me!!!!
But I am speaking to the converted...you are the one with the problem - so how do we work this out so we dont feel like strangling people?

It makes us become hard nosed and demanding  - asking for full payments, having to check three times whether people are coming with annoying messages on mobiles or just stopping delivering services all together because we cannot just be bothered.
We lose our sense of TRUST in our clients.

I am in a business that really focuses on good will between myself and those that come on my tours - I dont want to be the tough gal who has to tell people off for being jerks for not considering the consequences of their inaction. I don't want to be 'big brother'...
But I am running out of options and patience.
Being NICE is just not working.

This is so frustrating for small business people who are the FACE of their business - you cannot be the arsehole who is demanding and the good guy as well.
A great business mentor who has been there and done that is worth their weight in gold to pull you into line and to show you the best way to handle this situation.

Remember...nice does not pay the bills.
I still try to give people the benefit of the doubt and in most cases I get bitten by them.

You may lose some customers or clients that always expect freebees, something for nothing or want to get away with blue murder ...you you want them anyway?

If you are currently losing money by catering to those that do not value what you have to offer - it is time to re - evaluate.

The Ghost Coach says - Value what you have to offer - you will never please everyone anyway.